Legal notice, Terms of use and privacy policy

Legal Information and Terms of Service

» General Information
» Intellectual and Industrial Property Rights
» General Terms and Conditions of Business
» Product and/or service prices
» Taxes
» Shipping Costs and Forms of Payment
» Order Confirmation
» Security and Confidentiality
» Obligations of the User and/or Customer
» Order tracking, warranty, returns and withdrawal
» Cookie Policy
» Applicable Law and Jurisdiction

1. General Information

Holder: García Fiestas S.L.
VAT: B54574058
Tax Address: Calle Francesc Tárrega, Nº 45, 03440 IBI (Alicante, Spain)
Business Address: Calle Valladolid, 5 C, 03440 IBI (Alicante, Spain)
Registration Data: Registered in the Mercantile Registry in Alicante, Tome 3543, book 0, folio 1, section 8, sheet:A126361, Inscription 1.
Domain/s: www.disfrazzes.uk, www.disfrazzes.pt, www.disfrazzes.fr, www.disfrazzes.de, www.disfrazzes.it, www.disfrazzes.com
Contact: Tel. 966 23 99 64
Fax: 966 185 146
info@disfrazzes.com
Publishing Director: Juan Vicente Garcia Belda

Hospedaje: Occentus Network SL
Registered Office: C/ Villa de Madrid 44, Pol. Ind. Fuente del Jarro, ES46988, Paterna, Valencia – Spain

As website owner and holder of the domains www.disfrazzes.com, www.disfracesparahalloween.es, www.disfracesdenavidad.es, www.mitiendadedisfraces.com (henceforth DISFRAZZES), GARCÍA FIESTAS, S.L makes this website available to Internet users with the purpose of providing information on products, prices and offers and of selling products or providing several services

We are a store located in Ibi (Alicante, Spain). Our specialty is the sale of costumes and party supplies. One of our most commonly used services is distance selling with deliveries to all mainland Spain in 24-48 hours if the purchased products are in stock and in 48/72 hours for shipments into the Balearic Islands. During the months of July and August, our warehouse closes on Friday afternoon. Dispatches are carried out until 1 pm.

The prices of the services or products provided by DISFRAZZES, are accessible in a clear and precise way at the same place where they can be purchased. All prices include VAT.

2. Intellectual and Industrial Property Rights

2.1. All the domains from DISFRAZZES, its website, source code, design, brands, logos, navigation structure, graphic design and distinctive elements are protected by the intellectual and/or industrial property rights held by GARCÍA FIESTAS, S. or, if applicable, its licensors, which the user of this website must respect. The user further understands that the use of the online store and/or its services does not confer on him any rights over such elements subject to intellectual and/or industrial property rights.

2.2. It is expressly prohibited to modify or decompile any of the contents of this website. Any unauthorized use implies an infringement of such rights.

2.3. It is expressly prohibited to use, copy or distribute any chart, icon, image, story or game available on our website separately from the text or the other images that belong to it. Any unauthorized use implies an infringement of such rights.

3. General Terms and Conditions of Business

3.1. These general terms and conditions regulate the access to and use of any of the domains which DISFRAZZES makes available to Internet users free of charge, as well as the information regarding any of the products and services contained therein. Further, the use of specific services offered in this website shall be regulated by the particular conditions provided for each case, which will be considered as agreed only by using the services.

3.2. The contents of the webpage may be visualized, printed or partly downloaded solely and exclusively:

3.2.1. If said action is not contrary to the purposes of any of the domains held by DISFRAZZES.

3.2.2. If said action is conducted exclusively for the purposes of obtaining information for private and personal use. Use of the web contents for commercial or distribution purposes, dissemination to the public, transformation or de-compilation is expressly forbidden.

3.3. DISFRAZZES reserves the right to modify and update the information contained on the webpage at any time and without prior notice, including the configuration and presentation thereof, as well as the terms of use.

3.4. DISFRAZZES does not guarantee that there will be no interruptions or errors in accessing the webpage or its contents, or that the contents will be updated; however it will make its best efforts to avoid, remedy or update said problems or contents, as applicable.

3.5. Both accessing the webpage and using the information contained therein shall be the exclusive responsibility of the person doing so. DISFRAZZES shall not be held liable for any consequence, damage or prejudice that may arise out of said access or use of the information by the user. Moreover, DISFRAZZES shall not be held liable for any potential security errors or damages that may be caused to the user’s computer system, files or documents, as a result of viruses in the computer used to access the webpage services and contents, a poor response from the software used, or a non-upgraded version thereof.

3.6. DISFRAZZES shall not assume any responsibility whatsoever arising from the inclusion or contents of links to third-party sites featured on the webpage, nor shall it guarantee that there are no viruses or other elements therein that may alter the user’s computer system (hardware and software), documents, or files, it not being held liable for any damages caused to the user for such reason.

3.7. Any non-authorized use or re-sale of the information contained on this webpage, or a breach of any of DISFRAZZES´s intellectual or industrial property rights, shall give rise to the liabilities established by law.

3.8. Contractual Languages: The contractual language is Spanish.

3.9. In accordance with Spanish Legislation on consumer matters, any purchases carried out through this website are subject to the provisions of Law 1/2007 on the Protection of Consumers and Users, as well as Law 34/2002 on Information Society Services and Electronic Commerce, including the right of withdrawal under the terms stipulated by law.

4. Product and/or service prices

The prices of the services or products provided by DISFRAZZES, are made accessible in a clear and precise way at the same place where they can be purchased. Such prices include any applicable tax for the Spanish territory, in this case, the Value-Added Tax.

5. Delivery Times, Shipping Costs and Forms of Payment

5.1. DISFRAZZES sends orders to its customers according to the following terms:

•Orders placed from Monday to Friday before 4.30 pm are dispatched on the same day. Orders placed from Monday to Friday after 4.30 pm are dispatched on the next day. During the months of July and August, our warehouse closes on Friday afternoon. Dispatches are carried out until 1 pm. Orders (standard, urgent or COD) placed between Friday and Sunday midnight are dispatched on the following Monday. If an order has to be delivered on a Saturday morning, it must be placed before Friday 4.30 pm. The delivery will then take place on Saturday between 09 am and 2 pm (with a higher shipping cost).

•Orders are delivered between Monday and Friday before 7pm. If an order has to be delivered on a Saturday morning, the shipping cost is higher than usual. If the costumer opts for a Saturday as delivery deadline, a message appears indicating the amount to be charged for shipping costs.

• The time of delivery at the customer´s residence depends on the availability of selected items, the chosen type of delivery and payment form and the shipping area. Delivery time for requested items currently in stock: between 5 and 7 days. We also offer a delivery service with a Collection Point (not at this moment), where the customer can select the closest business as shipping address and have his order delivered in 5 to 7 days. In case any problem occurs preventing orders to be delivered within the delivery deadline agreed upon, we contact the customer via email or telephone, in order to establish a new date. Climatic conditions during the route can be one of the reasons for such delays. The transit times presented are based on business hours/days from Monday to Friday. If there is a bank holiday in any place belonging to the route, that day is not counted as transit time. It further should be taken into account that there are a number of circumstances which render delivery at the address indicated by the customer impossible. The most common are absent recipients and wrong or incomplete addresses. We apologize in advance for any inconveniences this may cause.

5.2. When placing an order and before concluding the payment process, the customer is always automatically presented with the shipping costs, in accordance with the chosen payment method. Free shipping on orders over £90, except for Cash on Delivery payment, which always implies shipping costs. In this case, the cost depends on the tariffs charged by the transport agency taking care of delivery:

5.3. When placing the order, the customer can choose a payment method from available Forms of Payment: For security reasons, orders over £300 cannot be paid for via Cash on Delivery. In these cases, the order must necessarily be paid via bank transfer or money deposit.

a) Payment via Paypal: Safe and fast solution for online purchases. All you need is your email address and password. There is no need to enter personal or financial details. Payments with Paypal are free of charge and exempt from commissions.

b) Credit Card: When choosing payment via credit card, the customer is directed to a virtual TPV virtual, where he will be asked to enter any data required by our bank (BANCO SANTANDER or BANCO SABADELL) in order to conclude the purchase. After successful payment, the order is registered in our system and processed as soon as possible.

The forms of payment with Credit Card, American Express, Paypal and Transfer/Money Deposit are, in that order, the most economical in terms of shipping costs.

6. Order Confirmation

6.1. Once the form for placing the order has been filled out and submitted, the customer receives a confirmation email with the order number, all purchase data and a listing of all items and their respective prices, applicable taxes and shipping costs (if applicable).

6.2. The customer can cancel any order by simply contacting DISFRAZZES via email, telephone, or our web form. The following data must be provided to cancel the order:

a) Name of the person or company that placed the order.
b) Order number and date.

Upon receipt of the message, the order will be cancelled immediately, provided that the order status is not “PROCESSING ORDER” (the customer is informed of this status via email) and that the order has not yet been handed over to the transport agency.

6.3. When the order leaves our warehouse, the customer gets a notification email with the details of the transport agency carrying out the delivery. He will further be sent a text message with any relevant data, so that the transport agency can successfully deliver the package.

6.4. If any error occurs due to reasons beyond our control, DISFRAZZES contacts the customer.

7. Privacy Policy - Security, Confidentiality and Data Protection.

7.1. DISFRAZZES guarantees the security and confidentiality of all its communications with its Customers. In compliance with the provisions set forth in Organic Law 15/1999 on Personal Data Protection and its implementing Regulation, users are hereby informed that, for the purpose of dealing with queries as well as sending out information about our company and products, automated data files are used to store data obtained from the various information forms on this website. DISFRAZZES states that it has adopted all the necessary and appropriate security measures that are provided for under Royal Decree 1720/2007 of 21st December, which ratifies the Implementing Provisions of Organic Law 15/1999, so as to avoid the loss, modification, unauthorized access or theft of data provided to us.

7.2. Any information received by DISFRAZZES will be treated with the utmost confidentiality and security and integrated in a data base. The information received will be used exclusively by DISFRAZZES for the purposes inherent to each service and will not be provided to third parties, unless DISFRAZZES is obliged to do so because the information is of public domain or because law requires it to do so.

7.3. Whilst most post addresses are provided by the customer himself or have been requested through our website, it may occur that we gain access to them through other legal means. In any case, as soon as the customer receives any communications from us, he can immediately or at any other time find easy instructions to request the elimination of his data. DISFRAZZES will treat such data with due diligence, so as to avoid their modification or loss, as established in applicable regulations.

7.4. The customers and/or users of DISFRAZZES can, at all times exert their right to access, modify, cancel and oppose the processing of personal data by sending a written request with a copy of their ID card and the reference “LOPD” to: C/ Francesc Tárrega, Nº45 • 03440 IBI (Alicante, Spain) or by sending an email to info@disfrazzes.com, including again a a scanned copy of the ID card.

7.5. DISFRAZZES shall keep any personal data and adopt all necessary measures to avoid their non-authorised modification, loss, manipulation or access. DISFRAZZES shall comply with this obligation in accordance with the provisions of applicable law.

7.6. After the customer has given his prior consent, we use his email address to send commercial newsletters. The customer can at any time cancel such communications.

8. Obligations of the User and/or Customer

8.1. The user and/or customer of DISFRAZZES is committed at all times to provide truthful information about the data requested in any registration forms and/or information or purchase requests.

8.2. In case that the sale or commercialization of the products of our web site request the purchaser to have a determined age according to the ruling legislation of his country of origin (18 years in the case of Spain), the purchaser should declare that he fulfils this requirement to formalize the sale.

8.3. After the customer has given his prior consent, we use his email address to send commercial newsletters. The customer can at any time cancel them. The newsletters shall promote services similar to those purchased before by the customer. DISFRAZZES undertakes not to transmit these data to third parties. The recipient of such communications can at all times revoke his consent by simply notifying DISFRAZZES in writing of such will.

8.4. The customer must keep and, if necessary, present proof of payment for purchased goods. The customer should take into account that any attempt at counterfeit or falsification of such payment documents can be considered illegal and may be punished under the Criminal Code in force.

9. Order tracking, guarantees, returns and withdrawal.

Right of Withdrawal

When purchasing through DISFRAZZES, you may withdraw from the sales contract within 14 calendar days from receiving the order. During the Christmas season, orders placed between December 1st and 31st may be returned or exchanged until January 14th.

To exercise your right of withdrawal, notify us by following the steps in our Returns section, completing the required information, and submitting it with your return. Returns are processed via "My Account," ensuring a faster, easier, and safer process.

Important: Sales between businesses do not include this right and require prior negotiation, which may involve handling fees determined during the process.

Refunds and Deductions

Refunds will exclude shipping costs and will account for promotions, such as free shipping. If returning items causes the order's total to fall below the free shipping threshold, the original shipping costs will be deducted from the refund. If a return is due to “non-acceptance of delivery”, initial shipping and a €6.99 handling fee will be charged.

We will process the refund no later than 14 calendar days after receiving the items in perfect condition and their original packaging. Refunds will be issued as credit in your account for future purchases, or via the original payment method if requested.

Exclusions

• Personalized goods.
• Items that may deteriorate or expire quickly.
• Sealed goods unsuitable for return due to hygiene (e.g., wigs, masks, stockings, makeup, etc.).

Products with manufacturing defects can be returned if unused and in their original packaging.

Consumer Responsibility

You are responsible for:

• The return shipping cost.
• Any reduction in product value due to handling beyond necessary inspection.

The withdrawal right is only available to individual consumers, not businesses. Commercial sales are subject to Article 325 of the Commercial Code, allowing 7 calendar days to inspect goods and report defects.

10. Cookie Policy

10.1 A "cookie" is any type of file or device that is downloaded onto the user's terminal equipment with the purpose of storing data which can be updated and recovered from the entity responsible for its installation. The main functions are to control users, collect data on their navigation habits and avoid intrusion attempts from spying programmes.

These are the main types of cookies:

1. According to who manages them:

a. First Party Cookies: those which are sent into the user´s terminal equipment from an equipment or domain managed by a creator or webmaster associated to the respective website.

b. Third Party Cookies: those which are sent into the user´s terminal equipment from an equipment or domain that is not managed by the creator or webmaster associated to the respective website, but by another entity, which processes data through the use of cookies.

2. According to the period of time they remain active:

a. Session Cookies: A type of cookies designed to collect and store data only temporary, while the user is accessing a website.

b. Persistent Cookies: A type of cookies which store data in a terminal from where they can be accessed during a defined period established by the creator of the cookie. This period of storage can last from a few minutes to several years.

3. According to their purpose:

a. Technical Cookies: These cookies enable the user to move about the site, platform or application; similarly, they enable you to use the different options or services of a website, such as controlling data traffic and communication, identifying the session, getting access to restricted access sections, remembering the elements that integrate an order, processing the purchase of an order, registering or taking part in an event, using safety elements during navigation, storing contents for the spread of video or sound files or sharing contents via social networks.

b Customization Cookies: These cookies enable the user to access the service with some of the general characteristics that are pre-defined according to a series of criteria in the user's terminal, such as language, the kind of browser used to access the service, the regional configuration and settings from which service is accessed, etc.

c. Analytical Cookies: These cookies enable the website that sends them to track, record and analyse the behaviour of the users of the website the cookies are attached to. The information gathered by this kind of cookies is used to measure the activity of websites, applications or platforms and to make navigation profiles of the users of these sites, applications and platforms in order to improve their service once the collected data has been analysed.

d. Advertising Cookies: are those which allow to manage advertising spaces as efficiently as possible, be it on the website, platform or application where the service is being offered, paying attention to criteria such as the choice of content and the frequency of displayed ads.

e. Behavioural Advertising Cookies: are those which allow to manage advertising spaces as efficiently as possible, and which the creator or webmaster has included on the website, platform or application where the service is being offered. These cookies store behavioural data from users obtained through a continuous observation of their navigation habits, so that a specific profile is created in order to show the most appropriate kind of ads.

10.2. Relation and description of cookies used on this website, classified by their level of intrusion (level 1, no intrusion, level 2, slightly intrusive, level 3, moderately intrusive) (s. e. o. u): Domain: disfrazzes.com

Please find below all first and third party cookies used by us:

First party cookies: cookies who belong to www.disfrazzes.com
Third party cookies: cookies managed by third parties and used by us:
-Cookies registered on Google Analytics with analytical, strategical and commercial purposes, owned by Google Inc.
-Cookies from Addthis, with analytical purposes in terms of social networks, owned by Addthis Inc.
-Cookies from Veinteractive, with analytical purposes, owned by Veinteractive Inc.
-Cookies from Tawk.to, with commercial purposes, owned by tawk.to Inc.
-Cookies from Double Click, with advertising, commercial and analytical purposes, owned by Google Inc.
-Cookies from Google Adwords, with advertising, commercial and analytical purposes, owned by Google Inc.
-Cookies from Google Dynamic, with advertising, commercial and analytical purposes, owned by Google Inc.

10.3. The user of this web portal can allow, block or eliminate any cookies installed on their equipment using the configuration options of their Internet browser. Please find below the links for each of the most common browsers:

Chrome, via: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
or Explorer, via: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
or Firefox, via: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
or Safari, via: http://support.apple.com/kb/ph5042

10.4. The Administration of this web portal shall not be held responsible for any defective functions that may arise through the blockage or elimination of one or all cookies described above.

10.5. By navigating through this website, the user automatically accepts this cookie policy. Even so, the user can, at any time, proceed to make all modifications deemed necessary in this specific matter. To do so, he is advised to use the aforementioned links, according to the browser he is using.>br> Further, the Administration of this web portal shall not be held responsible for the content or veracity of privacy policies from third parties included in this cookie policy.

10.6. If the user of this portal has any doubts regarding the cookie policy, he can contact the Administration via: info@disfrazzes.com

11. Applicable Law and Jurisdiction

These Terms of Use will be governed by and construed in accordance with the laws of Spain. The parties agree by their own choice to submit expressly to the courts and tribunals of Spain, renouncing to any other jurisdiction that may correspond. Nonetheless, as a member of CONFIANZA ONLINE (trust online) and under the terms of its Ethical Code, in the case of controversy relating to contracting and advertising online, data protection, protection of minors and accessibility, the user may turn to CONFIANZA ONLINE's out-of-court controversy resolution system (www.confianzaonline.es).