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I'VE NOT PLACED MY ORDER YET
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I'VE ALREADY PLACED MY ORDER
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I'VE ALREADY RECEIVED MY ORDER
I'VE NOT PLACED MY ORDER YET
- Shipping costs & Delivery time
- Payment methods
- Size guide
- Groups/Companies
- Other enquiries
Shipping costs & Delivery time
Shipping costs
" When placing the order, and always before you make the purchase, the shipping costs will be shown automatically according to the chosen payment method. Orders over £90 will be sent free of charge. Home delivery costs for orders less than £90 are as follows:Standard Shipping: £6.99.
Free for orders over £90 via Home Delivery as established in the previous points.
Delivery time
The delivery time for orders depends on the products included. Each product has a specific delivery timeframe, visible before adding it to your basket and before making your payment. Ensure the estimated delivery date suits your needs, as we cannot advance orders or change delivery dates. To receive your order quickly, choose products with a 24/48 hours delivery timeframe.If your order includes multiple products with different dates, the order will be delivered according to the latest delivery date. For example, an elf costume has a delivery timeframe of 24/48 hours and a lion costume has a delivery timeframe of 3/4 days: the order will be delivered in 3/4 days unless separate orders are placed. The order confirmation will include the estimated delivery date, calculated in working days (weekends and holidays are excluded).
The estimated delivery date is always provided in the confirmation email.
For specific campaigns, such as Carnival, Christmas, or Halloween, delivery dates may experience delays due to the high volume of orders, supplier delays, courier delays, and other factors associated with the rush of the final campaign days.
Payment methods
When placing an order, customers can choose the type of payment using the established payment methods:
a) Payment via Paypal: Buy quickly and safely. All you need is your email address and password, with no need to enter any financial or personal details. Payments via Paypal are free, we do not charge any commissions.
b) Credit card: With this payment method, you'll enter directly into a virtual POS or secure payment platform and enter the data required by our bank (Banco Santander or Banco Sabadell) to make the purchase. Once the payment has been made, the order will be registered in our system and we'll process it shortly.
The 'Transfer' payment method will not be available during the final week of the Carnival, Halloween and Christmas campaigns.
a) Payment via Paypal: Buy quickly and safely. All you need is your email address and password, with no need to enter any financial or personal details. Payments via Paypal are free, we do not charge any commissions.
b) Credit card: With this payment method, you'll enter directly into a virtual POS or secure payment platform and enter the data required by our bank (Banco Santander or Banco Sabadell) to make the purchase. Once the payment has been made, the order will be registered in our system and we'll process it shortly.
The 'Transfer' payment method will not be available during the final week of the Carnival, Halloween and Christmas campaigns.
Size guide
Look for the ""Size Guide"" on each item page.
Children's sizes are classified by age, and adult sizes by numbers. You'll often see that only “universal sizing” is available, as many costumes are only made in a one size fits all for adults. For both adults and children, our advice is to choose the size you normally wear in clothing..
Please check the sizes before purchasing to make sure it fits what you need.
Children's sizes are classified by age, and adult sizes by numbers. You'll often see that only “universal sizing” is available, as many costumes are only made in a one size fits all for adults. For both adults and children, our advice is to choose the size you normally wear in clothing..
Please check the sizes before purchasing to make sure it fits what you need.
Groups/Companies
If you're a company or group and have doubts about stock, sizes, or need advice before making a purchase: fill in the form below and we'll contact you.
We have special offers for you!
1. Register here as a company/group. Remember to specify which sector you belong to (group/troupe, association, dance school, shop...)
2. Once registered, you'll be able to see the specific discounts for your sector in the "My account" section.Discounts will be automatically applied to your basket, and you'll always be able to them before purchasing.
Remember that we offer a 100% personalised service for each company, group or association. We also offer special discounts and can make costumes and accessories upon request. Don't hesitate to get in touch.
You can download invoices from "My account". You can also download your quotes from "My account" by clicking on "My baskets".
We have special offers for you!
1. Register here as a company/group. Remember to specify which sector you belong to (group/troupe, association, dance school, shop...)
2. Once registered, you'll be able to see the specific discounts for your sector in the "My account" section.Discounts will be automatically applied to your basket, and you'll always be able to them before purchasing.
Remember that we offer a 100% personalised service for each company, group or association. We also offer special discounts and can make costumes and accessories upon request. Don't hesitate to get in touch.
You can download invoices from "My account". You can also download your quotes from "My account" by clicking on "My baskets".
Physical shop
Come visit our physical shop, a 600m2 space where you'll discover the largest selection of costumes, accessories and makeup for Carnival, Halloween, Birthday, and any themed party.
You can also visit our children's zone, where children can let their imagination run wild with costumes of their favourite characters and the fantastically unique themes.
Address
Calle Valladolid, 5C 03440, Ibi (Alicante)
Open:
- Monday to Friday from 09:30 to 13:30 and from 17:30 to 20:00
- Saturdays from 10:00 to 14:00
Closed from Friday, 15 September to Monday, 18 September, both inclusive, due to a local holiday.
You can place your order online and come pick it up at our shop at no cost. This way you avoid lines and can choose your costumes from the comfort of your home. Super easy and fast! You just have to choose "In store collection" in the "Delivery method" tab and complete the purchase.
Recommendations:
1. There are fewer queues and less stress in the morning.
2. Don't forget to bring your order confirmation on paper or your mobile.
We can't wait to see you!
If you can't come during our normal hours, contact us through this form and we'll get in touch. Come visit our physical shop, a 600m2 space where you'll discover the largest selection of costumes, accessories and makeup for Carnival, Halloween, Birthday, and any themed party.
You can also visit our children's zone, where children can let their imagination run wild with costumes of their favourite characters and the fantastically unique themes.
Address
Calle Valladolid, 5C 03440, Ibi (Alicante)
Open:
- Monday to Friday from 09:30 to 13:30 and from 17:30 to 20:00
- Saturdays from 10:00 to 14:00
Closed from Friday, 15 September to Monday, 18 September, both inclusive, due to a local holiday.
You can place your order online and come pick it up at our shop at no cost. This way you avoid lines and can choose your costumes from the comfort of your home. Super easy and fast! You just have to choose "In store collection" in the "Delivery method" tab and complete the purchase.
Recommendations:
1. There are fewer queues and less stress in the morning.
2. Don't forget to bring your order confirmation on paper or your mobile.
We can't wait to see you!
If you can't come during our usual hours, contact us through this form and we will contact you.
You can also visit our children's zone, where children can let their imagination run wild with costumes of their favourite characters and the fantastically unique themes.
Address
Calle Valladolid, 5C 03440, Ibi (Alicante)
Open:
- Monday to Friday from 09:30 to 13:30 and from 17:30 to 20:00
- Saturdays from 10:00 to 14:00
Closed from Friday, 15 September to Monday, 18 September, both inclusive, due to a local holiday.
You can place your order online and come pick it up at our shop at no cost. This way you avoid lines and can choose your costumes from the comfort of your home. Super easy and fast! You just have to choose "In store collection" in the "Delivery method" tab and complete the purchase.
Recommendations:
1. There are fewer queues and less stress in the morning.
2. Don't forget to bring your order confirmation on paper or your mobile.
We can't wait to see you!
If you can't come during our normal hours, contact us through this form and we'll get in touch. Come visit our physical shop, a 600m2 space where you'll discover the largest selection of costumes, accessories and makeup for Carnival, Halloween, Birthday, and any themed party.
You can also visit our children's zone, where children can let their imagination run wild with costumes of their favourite characters and the fantastically unique themes.
Address
Calle Valladolid, 5C 03440, Ibi (Alicante)
Open:
- Monday to Friday from 09:30 to 13:30 and from 17:30 to 20:00
- Saturdays from 10:00 to 14:00
Closed from Friday, 15 September to Monday, 18 September, both inclusive, due to a local holiday.
You can place your order online and come pick it up at our shop at no cost. This way you avoid lines and can choose your costumes from the comfort of your home. Super easy and fast! You just have to choose "In store collection" in the "Delivery method" tab and complete the purchase.
Recommendations:
1. There are fewer queues and less stress in the morning.
2. Don't forget to bring your order confirmation on paper or your mobile.
We can't wait to see you!
If you can't come during our usual hours, contact us through this form and we will contact you.
Other enquiries
If you still have questions or want to ask a specific question, you can contact us through the following form. We'll get back to you as soon as possible.
Please note the product reference if your question is about a specific product. We will NOT be able to help you if we don't know the reference. You can find it below the product description marked as ""Ref 00000"".
Please note the product reference if your question is about a specific product. We will NOT be able to help you if we don't know the reference. You can find it below the product description marked as ""Ref 00000"".
I'VE ALREADY PLACED MY ORDER
- Order tracking
- Modify delivery
- Modify order
- Cancel order
- Delivery schedule
- Other enquiries
Order tracking
You'll receive various emails when your order is confirmed, processed, ready to ship and dispatched. If you still have any questions:
You can check your order status with the email address you used to make the purchase and the order number. We'll get back to you as soon as possible.
Modify delivery
We will not be able to change the delivery address if your order is being processed, ready to ship, or has shipped.
To change the delivery address of your package, fill out the following form and we'll carry out the process as soon as possible:
Modify order
We will not be able to modify the items if your order is processing or ready to ship.
To modify one or more items in your order, fill out the following form and we'll get back to you as soon as possible:
Cancel order
We will not be able to cancel your order if it is processing, ready to ship, or has shipped.To cancel your order, fill out the following form and we'll get back to you as soon as possible:
Delivery schedule
Delivery schedules depend on the courier assigned to deliver your order.
Nacex: from 09:00 to 14:00 and from 16:00 to 20:00.
GLS: from 09:00 to 14:00 and from 16:00 to 19:00.
CTT: from 09:00 to 19:00.
Nacex: from 09:00 to 14:00 and from 16:00 to 20:00.
GLS: from 09:00 to 14:00 and from 16:00 to 19:00.
CTT: from 09:00 to 19:00.
Other enquiries
If you still have questions or want to ask a specific question, you can contact us through the following form. We'll get back to you as soon as possible.
I'VE ALREADY RECEIVED MY ORDER
- Returns
- Return timeframes
- Change size
- Defective product
- Download or
edit invoice - Other enquiries
Returns
From receipt of the order, you have 14 calendar days to return it. After the indicated period, no changes or returns will be accepted. During the Christmas period, all orders placed from 1 December to 31 December will have until 15 January to make changes and returns.
How do I return an order?
1) Log in to your account from “My account” and go to “My orders”. If you placed your order without registering or you don't remember your password, you can set a new one here.
2) Select the order you want to return and follow the instructions. Note: in the “More actions” column, click on the returns logo ( ) to initiate the return of that order. You can only return orders within 14 days from the date of receipt.
3) As soon as you finish the return, we'll send you an email with a summary of the return: the product(s) to be returned and the total amount we'll refund as soon as the returned package arrives.
Can I return everything?
For hygiene reasons we do not accept returns of the following items:
Wigs
Make-up
Lingerie
Masks and face coverings
Furthermore, products such as inflatables or musical instruments (flute, trumpet...) will not be accepted for hygiene reasons if they arrive to us with the packaging open.
If you send these items as returns, you will have to pay the return cost plus shipping costs if you want to receive your products again.
How much does this service cost?
The cost of the return made through the Post Office is £6.99 (VAT, return costs and handling costs included), which will be deducted from the refund we give you once we've received and processed your return.
Can I send it myself?
You can send us the return using your preferred courier. Shipping costs are the responsibility of the customer and you will be refunded the full amount* of the product to be returned without deducting return costs. You should process this return via “"My account”", as explained above.
How is the refund made?
Once we receive the items and confirm they are in perfect condition, we will refund the value of the returned products, excluding shipping costs. The refund will be made as a balance or through the same payment method used (card, PayPal, transfer, etc.). Choosing balance gives you an extra 5% on the refund value, available in "My Account" for future purchases.
(*)If you have benefited from the £5 off promotion for orders over £50 and you return part of the order, or all of it, meaning the sum of the products you keep no longer reaches the minimum amount for the promotion, the £5 not collected will be deducted from the amount to be returned along with the new shipment.
Damaged packaging
If the product is sent in packaging (bag and cardboard) that is NOT the original or if it is DAMAGED, the return will not be accepted and you will have to pay the return and shipping costs again if you want to receive the product once more.
If I've not registered, can I still make a return?
From here you can create or reset a password for your account. Enter the email you used to place your order and we'll send you an email with an automatic password so you can enter “My account” and make your return.
How do I return an order?
1) Log in to your account from “My account” and go to “My orders”. If you placed your order without registering or you don't remember your password, you can set a new one here.
2) Select the order you want to return and follow the instructions. Note: in the “More actions” column, click on the returns logo ( ) to initiate the return of that order. You can only return orders within 14 days from the date of receipt.
3) As soon as you finish the return, we'll send you an email with a summary of the return: the product(s) to be returned and the total amount we'll refund as soon as the returned package arrives.
Can I return everything?
For hygiene reasons we do not accept returns of the following items:
Wigs
Make-up
Lingerie
Masks and face coverings
Furthermore, products such as inflatables or musical instruments (flute, trumpet...) will not be accepted for hygiene reasons if they arrive to us with the packaging open.
If you send these items as returns, you will have to pay the return cost plus shipping costs if you want to receive your products again.
How much does this service cost?
The cost of the return made through the Post Office is £6.99 (VAT, return costs and handling costs included), which will be deducted from the refund we give you once we've received and processed your return.
Can I send it myself?
You can send us the return using your preferred courier. Shipping costs are the responsibility of the customer and you will be refunded the full amount* of the product to be returned without deducting return costs. You should process this return via “"My account”", as explained above.
How is the refund made?
Once we receive the items and confirm they are in perfect condition, we will refund the value of the returned products, excluding shipping costs. The refund will be made as a balance or through the same payment method used (card, PayPal, transfer, etc.). Choosing balance gives you an extra 5% on the refund value, available in "My Account" for future purchases.
(*)If you have benefited from the £5 off promotion for orders over £50 and you return part of the order, or all of it, meaning the sum of the products you keep no longer reaches the minimum amount for the promotion, the £5 not collected will be deducted from the amount to be returned along with the new shipment.
Damaged packaging
If the product is sent in packaging (bag and cardboard) that is NOT the original or if it is DAMAGED, the return will not be accepted and you will have to pay the return and shipping costs again if you want to receive the product once more.
If I've not registered, can I still make a return?
From here you can create or reset a password for your account. Enter the email you used to place your order and we'll send you an email with an automatic password so you can enter “My account” and make your return.
Return timeframes
The established returns period is 14 calendar days. During the Christmas season, all orders placed from November 22 to December 31 will have until January 15 to make exchanges and returns.
Change size
To change the size once you've received your order, you'll have to return it and place a new order with the new size.
To see how to make a return, click on the following link to go to the 'Returns' tab.
To see how to make a return, click on the following link to go to the 'Returns' tab.
Defective product
If the product you received is defective, we'll exchange it for another as long as there is availability and it can arrive to you on time.
If there's no availability, we can exchange it for a similar costume or refund the money.
In order to make this change, fill out the following form, writing a brief message explaining the reason and the costume in question. We'll get back to you as soon as possible.
In order to make this change, fill out the following form, writing a brief message explaining the reason and the costume in question. We'll get back to you as soon as possible.
Download or
edit invoice
edit invoice
From the My Account section, you can download the invoice for your order in My orders.
If you like, you can modify your invoice details by filling out the following form:
If you like, you can modify your invoice details by filling out the following form:
Other enquiries
If you still have questions or want to ask a specific question, you can contact us through the following form. We'll get back to you as soon as possible.
